Often, large cash infusions into marketing campaigns can be wasted by inefficient sales teams. Through our CRM and Lead Management software, we can deliver real time consumable insights to your staff to help enhance conversion rates. We call this intelligent empowerment, and we predict that intelligent empowerment of your human resources will be the next wave in technology.
Most organisations are failing to adapt to advances in technology; they find their businesses being disrupted by technology instead of riding the tech wave to success.
We believe that IT companies need to help businesses adapt not by reducing manpower but by adopting technology to boost existing business processes.
To maximize customer retention and drive sales growth, LeadIcon enables you to align your staff with your website and other digital assets. This is the game changer you need if you hope to thrive in an increasingly digital, knowledge based market. The gap between digital resources and human resources means that organisations are usually unaware of what their digital agents are doing. Failure to connect digital resources to human resources is what makes companies feel they are only being edged out by technology instead of enhanced by it, and this is the gap LeadIcon fills for our customers: showing them how to use technology grow their companies and accelerate sales.
Our self-learning algorithm gathers data on customer relationships, both from the customer and from the sales staff, compares the two, and uses this information to effectively and automatically allocate leads to the suitable sales person.
The data collected here is also interpreted by the analytic dashboard to assess staff performance and evaluate productivity reports, making most of your human resource processes digital (not to mention far more economical), leaving your HR departments free to deal with more big picture challenges, as well as empowering them with more information than ever before to help them get the best performance out of your employees.
An important feature of our CRM service, both to your company and customers, is the feature that ensures that you receive real time notifications about your customer service and sales executives, including automated escalation of issues (which your customers will appreciate) and web analytics based alerts, which make sure you are always on top of all your customer relation issues.